All products

We prioritizes customer payment security with encryption, and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions.

If your payment is declined, you can check the following to resolve the issue:

• Check the  spelling and billing information you entered for accuracy.

• Ensure that your credit card has sufficient funds or that your bank account has enough balance.

• Check if there are any restrictions on your card, such as a daily spending limit.

• Make sure your card has not expired.

If you've checked the above and your payment is still declined, you can contact Dimarkethall customer service for assistance via Support Ticket

Note: It is recommended to keep the details of the error message that appears during the declined transaction to provide to Dimarkethall customer service for a faster resolution.

You can get Dimarkethall Store Credit as a refund if your refund to the original payment method used for the purchase fails. You can use this store credit to pay for your orders on Dimarkethall. To see your available store credit, go to your Dimarkethall account and click on my wallet "

If the order hasn't been shipped yet, you can cancel your order and get a refund.

It's quicker. You can save the hassle of typing in the complete card information every time you shop on Dimarkethall by saving your card details. You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.

We only store your last four digits from your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Dimarkethall stores your card information only when you select the option.We only store your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Flipkart stores your card information only when you select the option.

Yes, you can delete your saved cards at any given time.

As of now, you can save upto 5 cards using the 'Save Card' option.

We only store your last four digits from your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Dimarkethall stores your card information only when you select the option.We only store your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Flipkart stores your card information only when you select the option.

Your order will be delivered on or before the delivery date stipulated at the checkout page and in the confirmation email sent. To learn more about our delivery timeline

If you are not available to receive your delivery, you have the following options:

• Contact the delivery agent to reschedule the delivery for a more convenient time. (Note that the item can only be kept for a limited time before it is canceled as failed delivery.)

• If you are unable to arrange for an alternative delivery, you can contact our customer service team to request a rescheduling of the delivery. You can reach them by clicking on the "Support Ticket" button

Note: It is not possible to change the delivery address once an order is placed. Dimarkethall will make a total of 2 attempts to deliver the package before canceling your order. You will be notified before they make the second attempt, so it's important to remain available to avoid order cancellation.

Once the order has been placed, it is not possible to make changes to the delivery information.

It is important to carefully review and confirm the accuracy of your delivery information, such as your address and phone number, before placing an order on Dimarkethall. To make sure that your order is delivered properly, please double-check your delivery information on the checkout page.

The delivery fee is the cost incurred by Dimarkethall and its logistics partners for delivering your order to the selected address. The delivery fee amount can vary based on factors such as your geographic location, the delivery method chosen, the shipment method, and the size or category of the product ordered. You can review the delivery fee before placing your order during the checkout process.

Once the order has been placed, it is not possible to make changes to the delivery information.

It is important to carefully review and confirm the accuracy of your delivery information, such as your address and phone number, before placing an order on Dimarkethall. To make sure that your order is delivered properly, please double-check your delivery information on the checkout page.

In case your delivery arrives damaged, reach out to our customer service team through Support Ticket with details about the damage. Our customer service representatives will assist you in resolving the issue and, if eligible, arrange for a refund. Remember to promptly inspect your delivery upon arrival and report any damages..

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time. Overall, they make a total of 3 attempts to deliver an order.

We take customer satisfaction seriously. If you’re unhappy with the service provided by our delivery agent please contact us via Support Ticket to report the incident, so we can take the necessary corrective actions.

You must refuse delivery of an open package, as we cannot guarantee the conformity of the product received. We will not accept returns of unsealed products if you change your mind.

Sometimes, an order may be undelivered due to one of the following reasons: Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Other Address Issues: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label. Failed Delivery Attempts: Most of the seller's partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller. Please keep your phone handy to ensure the delivery executive can contact you once the order is out for delivery. Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery. Logistical issues:Unexpected issues like heavy rain, vehicle breakdown or government restrictions in an area Rest assured, courier will make a total of 2 attempts to deliver your order.

We take customer satisfaction seriously. If you’re unhappy with the service provided by our delivery agent please contact us via Support Ticket to report the incident, so we can take the necessary corrective actions.

Dimarkethall accepts returns for ALL eligible items within 7 days after delivery. To be eligible for a return, the product must be in its original condition and packaging, with all accessories and tags still intact.

It's important to note that some categories, such as those related to personal hygiene, may not be eligible for return. 

You may review the full returns and refund policy HERE.

It typically takes 1-8 business days to process a return and refund on Dimarkethall.

Your return request was declined by the Dimarkethall Quality Check Team because the eligibility conditions for return were not met, or the return claim could not be confirmed after thorough testing. This may have occurred if you returned the item without its original packaging, or if an unsealed product (such as a phone or laptop) was returned but found to be functional.

Sellers cannot accept returns of item(s) in the following cases:

1. When an item is damaged, or stained or its colour is faded because of use or when it is not in the same condition as you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you've received including price tags, labels, original packing, freebies and accessories
4. When non-returnable items are involved such as innerwear, lingerie etc
5. When items are tampered with or have missing serial numbers.
6. If the product has Service Center Replacement/Repair policy(Eg; Apple, Google phones)
7. If the seller's returns policy period for a product is already over
8. If the product was delivered as open box delivery and the product was inspected for damage, wrong item and missing items before acceptance.

It typically takes 1-8 business days to process a return and refund on Jumia.